General membership queries
mylibrary is an online library service where Ebooks can be accessed online and physical books can be ordered from a real time web-enabled catalogue. All you have to do is choose the books you want from the comfort of your home or office and your books will be delivered to you at home/office address … and we will pick it once you are ready to receive your next delivery!
mylibrary offers a variety of membership plans that include separate membership plans for physical books and Ebooks. For details click on membership plans.
mylibrary marks the onset of a new age British Council Library, reaching out to individuals who are ambitious, keen on having a global perspective and are the potential future leaders of the country - on a platform that is relevant to our 21st century lifestyle.
mylibrary gives you options to choose from 25,000 books and a collection of 85,000 e-books ranging from science to fiction to biographies to media and much more! Thus making it one of the Biggest Online Public libraries in Mumbai.
1. Register your self as a mylibrary member
Upon successful receipt of your payment your account will be activated within 48 hours an email notification along with your membership details will be sent on your email id registered with mylibrary.
2. Browse through our collection.
The entire collection has been classified into genres to ensure that you find the books you want with utmost ease.
Select the books you want to read and add them to your Rental Queue.
View Ebooks collections for accessing reading material online.
3. Queue your selection.
Sign in into your mylibrary account.
Queuing facility allows you to make a wish list of physical books you want to borrow.
Browse the collection, click on the books that you want to read and add them to your Rental Queue, you can queue up to 99 titles!
We recommend that you keep a minimum of 20 books in your Rental Queue so that we can deliver books further down in your Rental Queue in case some books select by you are in circulation (and so not available yet).
The books selected by you will be queued in your account and should be ranked in order of preference and urgency of the selected book .
If you find difficulty in queuing titles, please try our Sample Queue feature under ‘my services’ tab, this feature will be visible to you once you sign in to you account.
The status against each book in your Rental Queue gives you an indication whether the book is 'coming soon' (i.e. yet to be released), 'Available' or 'In Circulation'.
Queuing is not required to access Ebooks. Ebooks can be instantly accessed by signing in your mylibrary account.
4. Delivery and Pick up:
Free delivery and pick up service is offered within Mumbai, Thane and Navi Mumbai. This service is not applicable on Elibrary membership.
Once you have developed your Rental Queue, all you need to do is relax and we will deliver books as per entitlements of your plan. If you have selected a plan that entitles you to access just Ebooks, you will not receive any physical books.
Books are delivered to your doorstep and will normally reach you within 2 working days. You will receive books according to availability, though we will try and deliver them according to the priority assigned by you. We recommend that you keep a minimum of 20 books in your Rental Queue so that we can deliver books further down in your Rental Queue in case some books selected by you are in circulation.
Read at your leisure, but do remember that in order to get your next set of books and get the best value from your membership plan, you should return your books promptly. Be sure that you select the right plan.
When you have finished reading the books you borrowed, simply click the' Return' button in your 'Rental Queue' page, select the date and time you want to return the books.
Once we receive the titles that you have selected to return, a title from your Rental Queue will automatically be dispatched to the next set of books to you. However at any given point you will not be able to hold titles in excess of your entitlement limit.
The pick-up/ delivery is a free service, however if we have to visit you more than once for the pick-up/delivery of a single package, you will have to meet the costs of the rescheduled pick-up/ delivery. Please make sure that you are available to return the books at the date and time selected by you, you will be able to reschedule your pick up date before 24 hours and we will send our courier to pick the books at your preferred date.
Guest visitors can browse through the catalogue to see our collection and also view reviews written by members on books without registering for mylibrary. To borrow books and get a full access to mylibrary services you have to sign up as a member of mylibrary.
1) Register with mylibrary Register Now
2) Browse/search for books you would like to read and add them to your Rental Queue. It is recommended that you keep at least 20 items in your Rental Queue at all times
3) Your first set of books will be delivered to the delivery address provided to us at the time of registration
To enrol as a member at mylibrary, simply fill up the registration form by clicking here. Register Now
As soon as your membership is activated, you can start building your Rental Queue with minimum 20 titles. Depending on your priority of books and their availability, your first set of books will be delivered within 2 working days.
We strongly recommend usage of one account to one member only due to security reasons. Different members of the family can sign up separately for their individual account using their respective usernames. Multiple usage of same account is not allowed.
You can reactivate your membership anytime you wish to. You will need to use your email id you used earlier for mylibrary. Click on the 'Renew membership' link in your 'My Account' section and it will take you through the renewal process.
Yes. All you need to do is to Tell Your Friends about us and we will surprise you with a mylibrary gift for every five people you recommended sign up with us!
Yes. You can Gift a mylibrary membership to your friends by simply visiting Gift a subscription and make them part of the mylibrary world!
Yes you can. You can simply freeze your account for a maximum of 30days.
Freeze your membership before whenever you want! Just before you are planning to travel on business or holiday or waiting for examination to get over! No deliveries will be sent out in this period nor will you be billed for it. You can freeze your account for a maximum period of 30 days within your membership period.
You can send us your feedback on mylibrary services by simply clicking 'Feedback'.
Elibrary is membership plan that provides you access to more than 85,000 e-books including key subject areas like Business & Economics, Computers & IT, Humanities, Science & Engineering and many more. Elibrary's single easy-to-use interface makes research quick and easy through powerful features such as InfoTools, personal bookshelves, automatic citations, highlighting, annotating and more.
To access Ebooks subscribe to Elibrary membership, sign in to your mylibrary account and follow the Elibrary link on main page.
Ebooks can only be accessed through an internet browser (PC, Laptop, and Tablet). Ebooks available through mylibrary cannot be accessed via Android, iPhone, iPad applications.
At Elibrary, an online version of the entire book is available for you to read.
Your Elibrary account is free from reading limits. You can read as many books you wish to!
No. E-books cannot be downloaded from Elibrary. However, you can partially print the e-book pages if you need.
E-books can only be accessed through an internet browser (PC, Laptop, and Tablet). Ebooks available through mylibrary cannot be accessed via Android, iPhone, iPad applications.
To see our current membership plans, please click here.
You can change your membership plan (to a higher or a lower one) only at the time of renewing your membership.
You can make payment for your mylibrary membership in one of the following ways:
1. Pay by Credit/Debit card only:
You can pay by your credit/debit card online at mylibrary website. You can also visit us at the address below to make a credit/debit card payment.
2. Cheque Pick Up request:
You can also request for a cheque to be collected from your address. All you need to do is to give us your address at the time of registration and we’ll send our courier personnel to collect the cheque on your preferred date.
Note: The Cheque should be in favour of "British Council Division". Also mention the following details at the back of the Cheque:
- Your complete name:
- Email ID:
- Membership Plan:
- Contact No:
3. Pay by Cash
You can pay by cash at British Council office:
British Council Division, British Deputy High Commission
901, 9th Floor, Tower 1, One Indiabulls Centre,
841, Senapati Bapat Marg,
Elphinstone Road (West)
Mumbai - 400 013
What cards are acceptable at mylibrary?
All valid VISA and MASTERCARD credit/debit cards are accepted for payments at mylibrary.
www.mylibrary.britishcouncil.org is Norton Secured by Verisign and uses SSL (Secure Sockets Layer) technology to encrypt the personal information you enter whilst registering. This ensures that none of your personal information can be read by any third party. As a result, you can be assured that sending your credit/debit card is safe.
You can request for a cheque pick up online and we’ll send our courier personnel at your registered address to collect the same.
You can also visit our office and make payment by cheque, cash, credit card or debit card or send cheque payments at:
British Council Division, British Deputy High Commission
901, 9th Floor, Tower 1, One Indiabulls Centre,
841, Senapati Bapat Marg,
Elphinstone Road (West)
Mumbai - 400 013
Note: The Cheque should be in favour of "British Council Division". Please mention the following details at the back of the Cheque:
- Your complete name:
- Email ID:
- Membership Plan:
- Contact No:
You can see your payment history by clicking on the ‘My Receipts’ link under ‘My Account’ tab on the homepage. This page will be available after you sign in your mylibrary account.
No, there are no late fee charges for books borrowed by you. Keep the books for as long as you want. Read at your leisure, but do remember that in order to get your next set of books and get the best value from your membership plan, you should return your books promptly. Be sure that you select the right plan and please be considerate to other members who may be waiting to read the same book!
Queue related queries:
A Rental Queue is a wish list of the books you want to read. Clicking on the 'Add to Queue' or 'Rent Now' button below the book picture will add the book to your Rental Queue. We strongly recommend that you have at least 20 books in your Rental Queue. You can check/revise your Rental Queue by clicking on the Rental Queue under 'My Services' drop down menu.
Managing your Rental Queue helps you get the best out of your membership plan. Sign in, browse for a book you want and click 'Add to Queue' or 'Rent Now' button below it. The book is automatically added to the bottom of the list in your Queue. You can also change the priority or the sequence in which the books should be sent to you. This can be done easily by giving numbers to the books in the Rental Queue.
On the Rental Queue page, click the check box besides the book that you want to remove from your wish list. Once you select the book(s) you want to remove from your Rental Queue, click on the 'Update queue' tab at the bottom of your Rental Queue. The selected books will be removed from your Rental Queue.
We will update mylibrary website regularly with the information about new releases/ forthcoming books. You can then place them in your Rental Queue.
At the most, you can have 99 titles in your Rental Queue. It is always advisable to have as many books as possible in your Rental Queue, so that it is easier for us to process your queue quickly.
Please check and manage your 'Rental Queue' regularly. Books prioritized by you will be displayed immediately on updation.
The books are put in your Rental Queue only by you using your personal user id and password. No one can change your Rental Queue without your knowledge.
Yes you can. You can simply log into your mylibrary account online and check the status of the title(s). On every delivery, we also send you an email confirming the dispatch of your title(s).
It is recommended that you keep at least 20 books and in your Rental Queue. Books and will be delivered to you based on priority and availability. A longer book queue will enable us to deliver available books on time and reduce your waiting period.
It means the book is not available in our collection as yet, but we intend to get it soon.
mylibrary service areas are mentioned below. Books will be delivered in these areas for now and we will soon expand to include more areas and benefit more people! If you are staying beyond these service areas, we suggest you give us an alternate address (work address, etc.).
|MYLIBRARY SERVICE AREAS|
|MAHARASHTRA||MUMBAI||400036||A. K. Marg|
|MAHARASHTRA||MUMBAI||400085||B. A. R. C|
|MAHARASHTRA||MUMBAI||400028||BS. Rd. Dadar|
|MAHARASHTRA||MUMBAI||400014||Dadar (C. R.)|
|MAHARASHTRA||MUMBAI||400076||I. I. T. Powai|
|MAHARASHTRA||MUMBAI||400059||J. B. Nagar|
|MAHARASHTRA||MUMBAI||400001||Mumbai G. P. O|
|MAHARASHTRA||MUMBAI||400087||N. I. T. I. E|
|MAHARASHTRA||MUMBAI||400074||R. C. F. Chembur|
|MAHARASHTRA||MUMBAI||400045||Vile Parle (W)|
|MAHARASHTRA||MUMBAI||400057||Ville Parle (E)|
|MAHARASHTRA||MUMBAI||400056||Ville Parle (W)|
|MAHARASHTRA||NEW MUMBAI||400705||APMC Market / Sanpada|
|MAHARASHTRA||NEW MUMBAI||400614||CBD / Konkan Bhuvan|
|MAHARASHTRA||NEW MUMBAI||400709||Mahape / Kopar Khairne|
|MAHARASHTRA||NEW MUMBAI||400706||Nerul / Darave|
|MAHARASHTRA||NEW MUMBAI||410217||New Panvel|
|MAHARASHTRA||THANE||400610||Ghod Bunder Road|
|MAHARASHTRA||THANE||400601||Khopat ( Thane City)|
|MAHARASHTRA||THANE||400607||Kolsheth / Sandoz Bagh|
|MAHARASHTRA||THANE||400602||Naupada / Panchpakhadi|
Books will be sent to you through our logistic partner and will reach you in two business days after the date of dispatch.
Books will be delivered to you at the delivery address provided by you at the time of registration. Please note that the deliveries won"t be done in Post Boxes.
To get your books delivered at a different address, please make sure you change the address on your account before the books are dispatched by us. You can update your address online. Sign-in to your mylibrary account, click on 'My account' and then on 'My delivery details'.
Yes. The delivery of books can be done from any address that you register with us. However, you need to make sure that the delivery boy has access to your office premises and that you are available to accept the delivery.
We will send you the next available title/s maintained in your 'Rental Queue' as per your preference.
We dispatch books on all working days. Books are not dispatched on Public Holidays and Sundays.
Once you are done with reading your current set of books and returned them to us. We will automatically dispatch the next set of available title/s maintained in your 'Rental Queue' as per your preference.
Sorry, delivery of books may be affected during holidays as there will not dispatches on Sundays and Public Holidays.
We will ensure that all your requested titles are delivered within 2 business days for all the books available with us. However, we"d request you to bear with us in rare cases where we might take a little more than the promised timeline.
If you read and return your books quickly to us, we can ensure your next book is sent out to you as soon as possible.
You can track your requested books by contacting our Customer Service Team on 0120-4569000 / 0120-6684353 Mon-Sat 9AM to 6PM (except Public Holidays)
Yes. It is important for you to sign and acknowledge on the delivery sheet when you receive your content for tracking purposes. In case if you are not available at the time of delivery, please ask any of your family members to sign it on your behalf and mention their name on the delivery sheet, so that we can track who accepted the delivery on your behalf. Before accepting the delivery, please check if the correct books were sent to you and if they are in good condition.
Your mylibrary subscription is free from late fees and due dates, so you can keep the books with you as long as you want to. However, titles which are in demand will have to be returned quickly and we will follow up with gentle reminders so that you can return the copy to us. Also, delivery of next set of books will only be once you have returned the previous title(s) to us.
Please allow at least 2 business days after the dispatch date for the delivery to happen. If you are sure you haven't received it and sufficient time has elapsed, please send an email to IndiaCustomercare@britishcouncil.org or call our Customer Service Team on 0120-4569000 / 0120-6684353 Mon-Sat 9AM to 6PM (except Public Holidays)
To report a damaged book, please login to your online account and select the book from your Rental Queue that has a problem. From the options given there, select a problem that you want to report. We will revert to you in 2 business days.
If you've found a book that you previously reported lost, please send an email to IndiaCustomercare@britishcouncil.org or call our Customer Service Team 0120-4569000 / 0120-6684353 Mon-Sat 9AM to 6PM (except Public Holidays)
We cannot guarantee the exact order of sending your books, as this depends on
availability of the books requested. In case the book on the top of your list is not
available, then we will send you the next book available in your Rental Queue.
You can request a return and pick up through your online mylibrary account. Simply log in to your online account, go to the 'Rental Queue' page and click on return besides the title that you want to return. Select a date and a time convenient for you to return the book and our delivery partner will collect the book from your address.
No, there's no need to send us an email when you return a book. Since you have already scheduled a pick-up, we track the progress of your return until the actual receipt. However, if your online account shows that book has not yet been returned after 2 business days, please send an email to IndiaCustomercare@britishcouncil.org or call our Customer Service Team on 0120-4569000 / 0120-6684353 Mon-Sat 9AM to 6PM (except Public Holidays)
When we receive the books that you have returned, we will send you an email confirming the receipt of the returned books and will also updated your online account. Please allow at least 2 working days for us to receive the books you have returned.
Yes. You can return your books from any address that you have registered with us.
Sorry. You can return books on working days only. We don"t pick up books on Sundays and Public Holidays.
Books can only be returned by scheduling a pick-up.
Not necessarily. If you have borrowed 2 books and want to return only one, you can still return it. However, it is advisable to return all the borrowed books at once, so that the next set of books can be sent to you.
We take utmost care while sending your books to make sure you receive the correct ones. However, due to any error, if you have received a wrong book, please login to your online account and 'Report a problem' by going to the Rental Queue. You can also send an email to IndiaCustomercare@britishcouncil.org or call our Customer Service Team on 0120-4569000 / 0120-6684353 Mon-Sat 9AM to 6PM (except Public Holidays). We will send the correct book as soon as possible or also if you prefer the next available title in your Rental Queue.
Our delivery partners will take 2 days to deliver us the book you returned. However, it's possible that the book has been lost in the mail. Please allow 2 business days after returning the book. If the book has not been received by us after this time then please Report a Problem. You can also send an email to IndiaCustomercare@britishcouncil.org or call our Customer Service Team on 0120-4569000 / 0120-6684353 Mon-Sat 9AM to 6PM (except Public Holidays)
Let us know immediately by calling our Customer Service Team on 0120-4569000 / 0120-6684353 Mon-Sat 9AM to 6PM (except Public Holidays). You can also send us an email at IndiaCustomercare@britishcouncil.org. We will try to return your personal book to you as soon as possible. Please note that we will not be liable for any damaged caused to your personal book/other material you returned by mistake. The courier cost for returning your personal material will be paid by you.
Account related queries
The email address that you entered at the time of registering the account is your mylibrary username. mylibary username is a unique identification assigned to you to log into your account and access the online services. The username allows you to access the special subscription-related services at mylibrary website and also track all your mylibrary transactions.
Login to www.mylibrary.britishcouncil.org and click on 'Account' on the homepage. This will take you the 'My account' page where you can update all your information - from email ID to address to delivery details, etc.
To change your password, login to www.mylibrary.britishcouncil.org and click on the 'Account' on the homepage. This will take you the Account page. Click on the 'My password' link under 'Edit my details'. Enter the required information and click 'Change password' and your password will be changed to the new one that you entered.
Please remember that your user id is the e-mail id you used while registering yourself as a member. If you have forgotten your password click on 'Lost your password?' link on the Sign-in page and an auto-generated password will be emailed to you at the email address provided for registration.
To ensure no one uses your account wrongly. In case if you feel that someone knows your
password and might use it without your consent, it is advisable to change the password
regularly for security of your account.
Customer Services related queries
You can send us your suggestions/complaints/feedback online by clicking on the Feedback link on the homepage of mylibrary. You can also call our Customer Service Team on 0120-4569000 / 0120-6684353 Mon-Sat 9AM to 6PM (except Public Holidays) or send us an email at IndiaCustomercare@britishcouncil.org.
You can find the status of your complaints/queries by contacting our Customer Service Team on 0120-4569000 / 0120-6684353 Mon-Sat 9AM to 6PM (except Public Holidays) or by sending us an email at IndiaCustomercare@britishcouncil.org.
Recommendations give you a list of most read book for you to choose from. These are other member"s recommendations.
You are welcome to write reviews on our books, regardless of your subscription status. Go ahead; unleash your book and film appreciation skill.
Once you have reviewed a book we check that it is a reasonable length of review and suitable for displaying on the website. This may take a few days. Once we have confirmed its suitability, it will be displayed. If you make a change to the review, it will go through this checking process again.
When you rate a book, other subscribers can see how good a book is, we get to understand what books you like and you get recommendations from us tailored to your tastes!