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Global Call Centres: Achieving Outstanding Customer Service Across Cultures and Time Zones

 

 

Global Call Centres: Achieving Outstanding Customer Service Across Cultures and Time Zones

by  Erik Gramered

Rating
Year 2005
ISBN No. 9781904838036
No.of pages 254
Reviews 0

 

 

A US consultant in the field of cross-cultural communication and call center management likens setting up global call centers in developing countries to foreign aid, i.e., as resented one-way communication flow dominated by the West (besides resistance to out- sourcing and off-shoring). Granered offers a training manual for understanding cross-cult

 

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