Managing Change Step by Step: All You Need to Build a Plan and Make it Happen

Year 2007

ISBN No. 9780273711773

No.of pages 264

Subject Business and Management

Reviews 0

Change Management is not a single, coherent and agreed upon approach but rather an assortment of tools, techniques, methods and simple good intentions - all of which are simply and practically broken down by this book. The problems with change management is at all levels of management and many people have roles which require them to not only perform the traditional day-to-day tasks associated with being a manager, but also need to deliver ongoing change in their teams, departments or divisions. They want straightforward and practical advise that is easy to understand and can be applied immediately, which this book delivers. It shows how change management can be constructively approached by a practical frame work.

Table of contents

Introduction 1 Step 1: Learn the basics 2 Step 2: Understand your objective Step 2.1 Listen for triggers Step 2.2 Define your objective Step 2.3 Test your objective Step 2.4 Define your output measure and target Step 2.5 Understand the gap Step 2.6 Identify how to close the gap Step 2.7 Define your change constraints Step 2.8 Define additional measures Step 2.9 Identify sources of data Step 2.10 Determine what you will change 3 Step 3: Build the change team Step 3.1 Identify change sponsor Step 3.2 Create steering committee Step 3.3 Identify change manager Step 3.4 Build the core change team Step 3.5 Create a network of change agents and supporters Step 3.6 Initial assessment of support and resistance Step 3.7 Prepare the team for the journey 4 Step 4: Plan how to achieve change Step 4.1 Identify the main blocks of work Step 4.2 Identify quick wins Step 4.3 Develop the task breakdown and schedule Step 4.4 Identify additional resources required Step 4.5 Cost the plan, identify benefits Step 4.6 Build a business case Step 4.7 Gain approval to proceed Step 4.8 Implement quick wins 5 Step 5: Assess willingness and capability to change Step 5.1 Identify who is affected by change Step 5.2 Determine what the impact of change is Step 5.3 Identify capability gaps Step 5.4 Predict response to change Step 5.5 Determine planned action Step 5.6 Assess impact on infrastructure Step 5.7 Enhance change plan 6 Step 6: Implement change Step 6.1 Keep everyone doing what they are meant to do! Step 6.2 Implement your plan Step 6.3 Monitor and amend Step 6.4 Handle problems Step 6.5 Test solutions Step 6.6 Go/no-go decisions and acceptance criteria Step 6.7 Announce and celebrate achievements - appropriately! 7 Step 7: Consolidate change Step 7.1 Ensure congruence in performance management Step 7.2 Help people adapt Step 7.3 Admit mistakes Step 7.4 End the change Step 8 Manage communications Step 8.1 Appoint communication manager Step 8.2 Understand your environment Step 8.3 Develop key messages Step 8.4 Identify target audiences Step 8.5 Build communication activity list Step 8.6 Determine timing and media Step 8.7 Allocate communication responsibilities Step 8.8 Activate communication plan Step 9 Prepare for future change Step 9.1 Review and learn from this change Step 9.2 Identify next change(s) Step 9.3 Prepare for continuous change