The 13 Key Performance Indicators for Highly Effective Teams

Year 2007

ISBN No. 9781906093075

No.of pages 156

Subject Business and Management

Reviews 1

While many organisations are world-class at managing their materials and machinery, they fall short in managing the human side of their business. But an organisation's most important asset is its people and how they interact both with each other - as team members - and with the organisation. Managing teams successfully has become a critical area for a growing number of organisations around the world. This book aims to aid organisations by introducing a Team Performance Diagnostic (TPD) tool. The TPD enables organisations to quickly gain an accurate and detailed insight into the real-time performance of their teams and helps managers to understand team dynamics; enhance team sprit; encourage communication; identify development activities; maximise team performance; allocate training budgets effectively; and quickly reach higher levels of team performance.The TPD tool has already been widely used in major multinational and UK public sector organisations to pinpoint hard to find opportunities to achieve rapid improvements. The book outlines the challenges faced by both team leaders and team members in 21st century workplaces and proposes 13 key performance or 'team health' indicators for highly effective teams based on research data collected from a large range of industry sectors, team sizes and organisations in the UK. It contributes to the understanding of the nature and functioning of team cohesiveness by describing teamwork as a multi-component variable and identifying the factors that impact upon teams and the implications of teamwork for organisations.The research suggests that the use of TPD contributes to more free-flowing feedback both within the team and in the wider business and that successful teams are indicative of a healthy organisational culture. This book is an essential guide for senior managers and policymakers dealing with team effectiveness and will be highly useful for students of business and management.